Remote Assistance
Remote diagnostics, IPTV troubleshooting, middleware guidance, and deployment support for operational continuity.
MACVISION
Enterprise Assistance & Operational Support
MACVISION combines technical support, deployment assistance, staff training, AMC services, monitoring, upgrades, and operational guidance into a long-term support ecosystem.
MACVISION Platform
Professional Assistance Throughout the System Lifecycle
MACVISION support extends beyond installation with operational assistance, troubleshooting, monitoring, upgrades, and deployment guidance.
Onsite Support
Installation assistance, commissioning, infrastructure verification, and operational troubleshooting support.
System Monitoring
Support for stream health visibility, device monitoring, offline alerts, and operational awareness.
MACVISION Platform
Operator, Staff & Technical Team Training
MACVISION training programs help operational teams understand middleware workflows, Smart TV environments, IPTV operations, and support procedures.
Front office, guest support, room operations and hospitality workflow training.
Patient infotainment operations, communication workflows, and service handling.
Staff App operations, announcements, requests and accommodation management guidance.
IPTV infrastructure, streaming, device management, troubleshooting and monitoring.
MACVISION Platform
Operational Visibility & Preventive Maintenance
MACVISION support workflows can include monitoring visibility, maintenance procedures, updates, operational checks and technical guidance.
MACVISION Platform
Enterprise Maintenance & Long-Term Support
MACVISION support structures can include annual maintenance contracts, operational SLA workflows, monitoring assistance, and enterprise service support.
AMC Support
Annual maintenance contracts.
SLA Response Structure
Operational SLA workflows.
Monitoring & Assistance
Monitoring assistance and enterprise support.
Updates & Improvements
Deployment updates and operational enhancements.
AJMI Saudi Technical Services
Dedicated On-Site IT, IPTV & TV Channel Technical Manpower
MACVISION technology supported by AJMI Smart Technology with trained on-site engineers for IT infrastructure, IPTV operations, TV channel management and day-to-day technical support across Saudi Arabia.
On-Site IT Engineer
Dedicated IT manpower for networks, servers, devices and daily technical operations.
IPTV Technical Support Engineer
On-site support for IPTV middleware, Smart TVs, STBs, streams and guest-room television systems.
TV Channel & Headend Operator
Technical operation of satellite inputs, IPTV headend, channel monitoring and TV distribution.
Technical Manpower Supply
Permanent, temporary or scheduled IT and IPTV engineers for hotels, hospitals, camps and enterprise facilities.
MACVISION Proposal Center
Build Your Hospitality Technology Ecosystem
Plan IPTV headend, Smart TV, middleware, Staff Service App, streaming and enterprise support through one connected MACVISION platform.